All transactions (should they need to be reversed) will ONLY be returned to the original tender,

All Landlord payments/annual income statements are stored on a secure database,

Annual rent statements and summaries are sent to the HMRC when requested,

If a member of staff has reasonable grounds to suspect money laundering activities or proceeds of crime, or is simply suspicious, the matter is reported in house to Steven Harris (Managing Director.) Any suspicious circumstances are investigated in detail.  

Examples of suspicious behaviour

• Reluctance to provide details of their identity
• Customer is trying to use intermediaries to hide their identity or involvement
• There appears to be no genuine reason for the customer using the business’s services
• Money is paid by a third party who does not appear to be connected with the customer
• The customer requests payment to a third party who has no apparent connection with the customer
• A cash transaction is unusually large and the customer will not disclose the source of funds.
• A transaction is carried out for less than market value with an unconnected person

Client Identification

For customers defined as Corporate Customers, Listed Companies, Private Companies or Public Authorities, (presenting lower risk for money laundering activities and terrorist activity due to their regulated activities) we must obtain relevant information. e.g. company registration number, registered address and evidence that the individuals have the authority to act for the company – a search at Companies House will reveal details of directors and company secretary.

Private Customers, customer’s identity is done by documents that are based on a government issued document with the customer’s full name and photo with either the customer’s date of birth or residential address such as:

Tenants provided documentation & information from reliable and independent sources for verification checking.

1. Valid passport
2. Valid photocard driving licence and full Birth Certificate.
3. National identity card

Abode property management will not do business with;

• Persons with businesses in which the legitimacy of activity or source of funds can’t be reasonably verified;
• Persons refusing to provide the required information or documentation; or
• Entities whose shareholder/control structure cannot be determined.